Country Entry Requirement
Airport arrival place
Pre-entry special counter handled by the SLTDA
Common facilities used by tourists
Information and Travel counters (For general travel information) / Banks
Tourist buses for tour groups
Hired taxies (from travel agencies/other registered taxies only) or Registered Rented
Public Transport (Trains, Buses, Tuk Tuks)
Pre identification and travel plan
Responsible for managing the tourist movements
Handling COVID-19 suspect cases
Tour guides / Translators
Responsible for managing the tourist movements in the attractions and activity
Implement appropriate safe distancing measures for tourists.
The tour guides/translators should put in place necessary precautionary measures to ensure safe distancing at all times:
General Information on Social distancing measures, hand cleaning, and respiratory
hygiene in an accommodation facility.
Social distancing measures, together with frequent hand hygiene and respiratory etiquette, are the main measures to prevent transmission of COVID-19. Although it is probable that guests are already familiar with these measures, they should be reminded as a form of hospitality.
Other Important measures
Protocols, procedures suggested for accommodation
Check and ensure that the lighting is correctly functioning.
Ensure that the doormen and the other staff members are in proper uniformed attire and wear face mask and gloves as directed by the health authorities
The entry of outsiders to meet guests must be discouraged. If an outsider is to be permitted entry, he/she must be screened at the established facility for screening/ or by the staff members equipped with recommended PPE’s, all personal details (name, address and NIC number) to be recorded in a specific/allocated register along with the time of entry and the time of departure together with the name
of the guest met by the person. The temperature and respiratory symptoms of the person must be checked. The entry must be denied if the person is found to be running a temperature. Any guest(s) must be discouraged from entertaining the person other than in the hotel lobby.
The use of Food & Beverage facilities by non-resident guests must be discouraged. If the hotel decides to permit non-residents to use the F & B facilities, the hotel must develop a protocol and procedure where the details of such guests are carefully maintained including the place visited and the time.
Ensure that all handles and surfaces such as tabletops, work stations, arms of chairs are regularly disinfected using recommended disinfectants (Soap & water or alcohol solution (>70% alcohol) regularly. Disinfection needs to be carried out every time the surface is touched by guests and the guests
leave. Adequate staff with the required resources must be detailed for this task.
Provide a sanitized doormat to wipe the shoes when entering the hotel.
All Luggage of the guests (including hand luggage) must be disinfected using recommended disinfectants (Soap & water or Alcohol solution with >70% alcohol) before it is permitted to be taken into the hotel premises. A clear sticker, giving the date, must be attached to the luggage certifying that the luggage has
been disinfected. It is essential that no luggage is allowed to be taken into the hotel without being disinfected.
Ensure that only the Service Elevator is used to transport Guest luggage to the Guest Rooms.
Ensure that all guests wear a proper face mask as directed by the Health Authorities. Provide face mask if required. Inform guests that they are expected to wear the mask while in the public areas of the hotel. (Exceptions – while consuming food or beverages and while in the pool).
Ensure that adequate stocks of face masks and hand sanitizing kits are available to be provided to the guest if required.
Provide hand sanitization facilities to be used by the guests, close to the entrance of the hotel.
Guest Rooms and Room Service
Considering the sensitive nature of the operations carried out in these facilities, operating of these facilities at present is not recommended as per the health authorities. But the following are the general practices which are to be practiced, in order to maintain the pool hygienically.